Customer Care-Hangzhou DanWei Biotechnology Co. Ltd.

INTRODUCTION

Since the establishment of Danwei Biotechnology, we have been adhering to the concept of providing customers with high-quality services, and are committed to building a technical support team with solid foundation and rich practical experience to provide customers with feasible solutions in time. We continue to innovate technology to pursue a smarter way to solve problems.

SARS-CoV-2

Since the outbreak of New Crown Pneumonia, Danwei has set up a professional technical support team to actively develop extraction kits for SARS-CoV-2 and detection kits for SARS-CoV-2. As long as customers need, Danwei will respond quickly and provide professional technical support to customers in all regions of China. With the globalization of the epidemic, Danwei also responds quickly by providing remote guidance and answering questions online for foreign customers.

ADDITIONAL SERVICES

• Provide the necessary equipment and consumables to meet the requirements of the PCR instrument.

• Assist customers in learning product knowledge and understanding instrument operation.

• Technical support and customer care

• Provide product certificates of conformity and assist in product registration for the local market.

Do you need other support?